Contact us at [email protected] with the following information receipt number, pictures(please no zip files), and description on what is missing or damaged. Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account. You should expect to receive your refund within 5 to 10 business days once that matter has been settled.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.